Return & Exchange Policy

‘From Address’ on our packages are of the shipping agents which changes from time to time. So if you have merchandise sent back, please send back only to the address we provide you by mail or shall never reach us back. Otherwise we will not be responsible for the lost of package and related losses and will not be able to fulfill your claims without getting the merchandise intact back in our hands.

If for any reason you are not satisfied with the EuropeHandbag replica item you received, you may return it for an exchange under the below conditions:

- Return requests should be emailed to service@europehandbag.com three business days after your order was delivered to you.

- All items must be returned new and unused within seven business days of receipt in order to receive an exchange with its original packaging.

- When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per
returned item. Restocking fees amount USD 30 per replica bag and USD 20 per
replica wallet.

- When an item is found not satisfactory because of damage or manufacturing defect please mail us with more details and photos showing the defect to let us have it study and find an amicable solution. Returns and Exchanges for Quality Issues:  

For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a shipping address to return the product. We would not accept returns of items that do not show on the order and that we did not agree on. 

Return shipping fees would be at the charge of the client, although compensation with small gift along with the replacement will be offered against those shipping costs.

Items returned for defective reasons will be exchanged against the very same

How to exchange/return products:  

1. Simply E-Mail service@europehandbag.com within 7 business days ofArrival your request.

2. In this Email, please provide the following information a. Your full name and address
b. the Order Number
c. the date the order was received.
d. the list of items to be exchanged (name and reference number).
e. The reason why you would like to return your EuropeHandbag items.

3. Please email us with a tracking number of your return.

4. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.

IMPORTANT
As per our policy and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.

Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.

Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99% similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine bags!

Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us. For quality related returns, we will offer clients a small gift of our choice in compensation of return shipping fees.

Please note that returned items are subject to final inspection before exchange will be processed. Allow 10 to 15 business days for an exchange to be processed.

EuropeHandbag.com strives to perfection in all aspects of customer service,and we are positive you will be highly satisfied with the quality of our products and service.

Important:If you don’t get a reply to your mails or any order related, payment confirmation or even claims mails in maximum of 12 hours, please check your Junk/Bulk/Spam folders if ended up there. If not still found, please kindly mail us back from your other alternative email address as sometimes our mails may be stopped reaching you by spam filters or due to some other reasons to your first given email address. Also kindly mark our email addresses as safe senders to avoid ending or stopped by spam filters to avoid any communication gap in between.